Whakatinana Shared Moment Week 7 Notes
Redesign the system…. Campaign vs experience design/service… which one is more helpful? Unclaimed bond…. campaigning vs service. what would a service look like. Letting fees - encourages property management companies to do short term tenancies. no increase in quality. a Data angle… Service design around an advocacy service.
Theories
User centred design
Pathos logos and ethos
Political activism
Maybe look at other examples of engagement? doing things vs saying things.
Empowering tenants…. group motions, collective vs individual, building a relationship with tenant & landlord. Plan out the way forwards. Narrowing down the thing to a smaller scope.
2nd interaction
Tenancy tribunal - more empathetic, and more accessible for people…. mediation step. more integral in their life… a connective step, relationship between tenant and landlord.
Photos from class
Photos from class
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