Features again - Hammering out the structure

So the website would be divided into 2 sections - how to avoid the tribunal, and then, how to win it.

Automation and automatic process make it easier for people to proceed feeling more knowledgeable and confident when a distressing event is taking place. 

Being Prepared AF

Good visual metaphors. Like, being on the ocean? Climbing a mountain? Gamifying the process slightly... making it more engaging, a narrative people can relate to. A task that seems difficult but then is easy when you have the right gear and preparation, that's what I want to get across to people. It's like your life jacket here, your secret food stash. We all have an earthquake kit right, just in case? Well, this is like that. It probably won't happen, but if it does you can bet you will be the most prepared and the most likely to win your case against a shitty landlord.  "Getting your ducks in a row etc etc"

"Preparing for Tribunal actually starts when you begin the tenancy."

WHEN YOU MOVE IN.

• A database for all photos of prior damage and stuff, all pictures of the existing condition of things. Explain why: So landlord can't sneakily take it out of your bond at the end of the tenancy, which happens a lot. 
• KEEP EVERYTHING ON FILE, especially the contract that you signed, the amounts of money that you are paying each week, etc etc. One easy place. (Secure...)

DURING TENANCY. 

• "Common mistakes tenants make in the path before a dispute..." "Tricks for young players" - e.g. If a landlord is being slack and not fixing something that needs to be fixed, DON'T stop paying your rent. 
• When contacting the landlord for a repair, keep it civil and polite - here's some pre written emails you can use and tailor to send to the landlord asking for a repair, this way it is a pre set process and you are less likely to anger the beast etc etc. 

WHEN A PROBLEM ARISES

• Getting prepared from then on, this is when you bring out your earthquake kit, or lifeboat or whatever the fuck. 
• Bla bla bla, getting prepared 
• Don't hesitate to contact the Citizens advice bureau or the Tenancy 0800 number for help before you take action - it's always great to get outside input from people who know this stuff inside and out. 
• Link to Tenant Advocates Chat... free govt service for vulnerable tenants, they can sometimes help you before you have to go to tribunal... 

How to Win at Tribunal

Illustrated user journey with one of the users... important stuff to remember before + during the courtroom, that they might not tell you. 

After Tribunal

• Other Useful Stuff
• After your case has had a ruling made on it, check out the "tenants database" - this is a register of information that landlords can access about YOU and potentially discriminate against you.  Make sure you request the information it holds about you...
• If you feel like it, you could add the landlord to this information database about bad/shitty landlords - this helps others like you in the future to see nasty landlords and potentially avoid them. 
• A little review form, maybe to make it more legal, a proof of ID? Proof of address.