Introduction
An anecdote or situation about using the Tenancy tribunal... how quite shit and intimidating it is for tenants going up against landlords or property companies with a much better knowledge of the system and stuff, stressful, hard, etc etc..... So what can be done to help!?
Background
The problems of renting in New Zealand are myriad. It's such a beast of an issue with so many conflicting interests at heart.. and the poor renters sit cold and damp at the bottom of the food chain, with little resources, time, money, to fight the system.
There is no magic bullet to solve every issue that is here (except policy change... and that is not in the realm of possibility with the current govt)! Tenancy tribunal, history,
"LOTS OF STATISTICS N SHIT" 80 percent of ppl bringing cases to TT is landlords. meaning how can we make the system easier for tenants to use???? that they can use it to their advantage?
Quotes from my interviewees - yeah it would really help if people were more informed going in, if their landlord takes them on etc etc.
Question
How might design assist vulnerable tenants involved in a tenancy tribunal case?
Proposition
To design a service that:
- informs tenants
- assists tenants
- etc etc... when dealing with the tenancy tribunal. How to get the best outcome from their case.
Design context
"Experience design" .... user profile with the transformation matrix of before and after someone uses the tenancy tribunal without, and then with, my "thing" or whatever the fuck
Precedents
SWOT matrix
Method
Primary + secondary research... lol.... user personas, interviews. A random piece in there about the shared moment.
Aim
To help tenants and make them feel supported and confident when interacting with the tenancy tribunal.
Intention.....
Direction 1. A brief outline and wireframes and shit or something of how a user experience through this service might work....???
Direction 2. X
Fin.
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